Communication is the key to best practice injury management

The other day we posted an American article on Linked In about a survey of injured workers and why they get compensation lawyers. The most surprising reason was that almost half the injured workers thought their claims had been contested, even though the paperwork had just begun and no decisions had yet been made.

Click here for a link to the article

The cause of this was put down to employer silence and lack of communication with the injured worker. As much as we would like to think that Australia is different to the USA, we know from experience that the same thing happens here.

 When a workplace injury occurs, some employers will put their heads in the sand.


Although the law is very clear about the responsibilities of employers in relation to workplace injuries, when it does happen, some employers don’t really know how to handle it. Unfortunately they choose the “don’t say anything” route.

 As in any work relationship, communication is the key to understanding by both employer and employee.

 So before the unspeakable happens, what is the best way of avoiding this lack of communication?

  1. Employ a third party to assist you. (that’s the plug to contact us)
  2. Educate yourself and staff about who will deal with workplace injuries and what processes will be followed.

Aurenda’s Injury Management Coordinator Course is employer-focused and designed for anyone who has responsibility for supervising or managing injured workers in the workplace. This is an essential program to learn practical skills to proactively manage injured workers and their claims.

Aurenda’s next course is scheduled for the 27th, 28th February and 1st March. (Wed, Thurs, Fri)

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Filed under Aurenda, Injury Management, Workplace Injury

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